Refund policy
Not happy? Get your money back.
This is a translation; the Portuguese version prevails.
You have 14 days from the date of purchase to request a full refund, no reason needed.
What can be refunded
- Everything you buy on GrowMaker: Maker and Pro plan subscriptions (the first charge and every renewal) and credit packs.
- The window is 14 days from the date of each charge, and the refund is for the full amount paid.
US dollar orders (Paddle)
- Orders in US dollars are processed by our online reseller Paddle.com, the Merchant of Record for these purchases.
- Request your refund at paddle.net using the email from your purchase, or write to ola@growmaker.com and we will forward it to Paddle. Paddle's refund policy also applies.
Brazilian real orders (Mercado Pago)
- Write to ola@growmaker.com from your account email and tell us which purchase you want refunded.
How you get your money back
- The money goes back to the original payment method, usually within 14 days of the refund being approved; the exact timing depends on your bank or card issuer.
- Once refunded, the credits from that purchase are removed from the account; for a subscription, the subscription is canceled.
Canceling without a refund
- To simply stop future charges, cancel your subscription from your account at any time: the plan stays active until the end of the paid period.
Your rights
- This policy does not limit any consumer rights you have under the law of your country.
Questions about your account, payments or refunds: ola@growmaker.com. GrowMaker is operated by Growmaker, Belo Horizonte – MG, Brazil.